Our Big Data Managed Services encompasses a consulting and service implementation approach which goes further than any traditional managed services. In addition to taking complete responsibility for 24-hour monitoring, incidence reporting and trouble shooting for business infrastructure, we ensure that the services are made available with minimal disruption to the business users.
We offer our range of managed services with flexible configurations to suit your business and customer needs.
Hadoop Managed Support (HMS):
HMS services includes active monitoring, maintenance and updates to your Hortonworks Hadoop Distribution (HDP), whether on-prem or cloud (AWS and Azure) environment.
Standard Hadoop Support (SHS):
Our SHS includes the following
- Configuration of various Hadoop services such as HDFS, Hive, Spark, Flume, Storm, Ranger, Knox.
- Monitoring and alerts management of the entire infrastructure and Hadoop stack.
- Maintenance, updates and patch management.
- Remote 8×5, email and help desk.
- Level 1 Support of HDP (Levels 2 and 2 handled by Hortonworks)
Enterprise Hadoop Support (EHS):
In addition to the standard Hadoop Support, Enterprise package includes the following:
- Full, 24×7 remote monitoring and support
- Optional onsite administrator
- Dedicated project manager
Comprehensive Managed Platform (CMP) Services:
Our Comprehensive Managed Platform allows for rapid development, deployment and management of highly customized Big Data Applications to suit your business requirements. Our comprehensive platform provides tools that include data cleansing, transformation, and advanced analytics.
- Consulting hours to help in the creation of end-to-end custom Big Data applications from data ingestion to predictive analytics to visualization and reporting.
- Monitoring, tuning, maintaining and ensuring the smooth functioning of production applications.
- Dedicated DevOps hours for bug fixes and enhancements to the applications.
This CMP is also available as Standard and Enterprise packages. We would be glad to have a conversation with you on our services and customized packages.